Privacy Policy

Introduction

Phoenix Marine Exports and Solution Private Limited (hereinafter referred to as "Aquapulse", "we", "our", or "us") is committed to maintaining the privacy and protection of your personal data. This Privacy Policy is intended to inform you, the user ("you", "your"), about how we collect, use, disclose, store, and protect your personal information when you interact with our website www.aquapulse360.com, our mobile application (if applicable), or any services we offer, in compliance with the Information Technology Act, 2000, its allied rules, and global best practices in data protection.

1. Scope and Applicability

This policy applies to all users and visitors of the website www.aquapulse360.com, including:

• Customers, partners, suppliers, and vendors.
• Aquaculture farmers engaging with Aquapulse.
• Individuals applying for jobs or submitting business inquiries.
• Users of our mobile app or online platforms.
• Anyone interacting with Aquapulse's digital ecosystem.

2. Information We Collect

We may collect two types of information — personal and non-personal data:

a. Personal Information (PI)

This refers to information that identifies or can be used to identify an individual, including:

• Full name
• Contact details (email address, phone number)
• Business name, job title, or company information
• Government-issued ID (if submitted for verification purposes)
• Location data (if using our services via mobile apps)
• Bank or payment details (only when required for transactions)
• Any other data you voluntarily submit

b. Non-Personal Information

Includes anonymous data collected through:

• Browser type, IP address, device type
• Pages visited, time spent, clickstream data
• Cookies and analytics (Google Analytics, Meta Pixel, etc.)

3. Purpose of Data Collection

We collect your data only for lawful and specific purposes including:

• Service Fulfillment: To provide requested services and updates.
• Improvement and Personalization: To enhance our platform.
• Marketing and Communication: Only if you have opted in.
• Legal & Regulatory Compliance: To comply with applicable Indian laws.
• Business Operations: For analytics and decision making.

4. Consent and User Control

We collect personal data only with your clear and informed consent. By using our site and services, you acknowledge and agree to this Privacy Policy.

You can reach us at privacy@aquapulse.co.in for all data-related concerns.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience.
• Remember login credentials.
• Analyze traffic and site usage.
• Deliver targeted advertising (if opted in).

You can manage or disable cookies via your browser settings. However, some site features may become unavailable if cookies are disabled.

6. Data Sharing and Third-Party Disclosures

We uphold strict standards of confidentiality. We do not sell, trade, rent, or lease your personal data. We may share data with third parties in the following cases:

• Authorized service providers: We partner with cloud service providers, IT vendors, logistics providers, and payment gateways to deliver our services. They are contractually bound to comply with data protection obligations.
• Compliance with Law: If legally required, we may disclose personal data to law enforcement, regulators, or other authorities.
• Business Transfers: In case of merger, acquisition, restructuring, or sale of business assets, your information may be transferred with appropriate safeguards.

7. Data Storage, Retention, and Security

• Where and How We Store Data: Your data is securely stored on encrypted servers in India or approved cloud platforms, with strict access controls.
• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as mandated by applicable laws (e.g., tax records, legal compliance).
• Security Practices: We follow best practices under Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:
• SSL encryption.
• Two-factor authentication for admin access.
• Regular security audits and malware scans.
• Controlled employee access with NDAs.

8. Your Rights Under Applicable Law

Under Indian data protection frameworks and global privacy best practices, you are entitled to:

• Right to Access: Request copies of your personal data.
• Right to Rectify: Request corrections to any inaccurate information.
• Right to Erasure: Request deletion of your data (subject to legal hold).
• Right to Restrict Processing: Object to processing of your data.
• Right to Data Portability: Request a copy of your data for transfer to another service provider.

For exercising these rights, please contact us at privacy@aquapulse.co.in.

We will respond within 15 business days.

9. Third-Party Websites and Services

Our website may contain links to external websites, payment gateways, or partner pages. These sites are governed by their own privacy policies. Aquapulse has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites.

We encourage users to read the privacy policy of every external site they visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store data of minors. If you believe that a minor has shared personal data with us, please contact us immediately to ensure its prompt removal.

11. Policy Updates and Revisions

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page with the Last Updated date changed accordingly.

Your continued use of our platform after such changes signifies your acceptance of the updated policy.

12. Grievance Redressal Mechanism

In compliance with Rule 5(9) of the IT Rules, 2011, any grievances or complaints in relation to the processing of information shall be addressed to our designated Grievance Officer:

Grievance Officer email: grievance@aquapulse.co.in

We aim to resolve all grievances within 30 days from the date of receipt.